Customer Service Is Just Foreplay
customer service strategycustomer experience journeyinitial customer interactionbuilding customer relationshipsservice expectation management
Explore how effective customer service functions as a critical prelude, setting the stage for the entire customer experience journey. It's not merely about resolving immediate issues, but about carefully building anticipation, trust, and managing service expectations through initial customer interaction, ultimately laying the foundation for strong, enduring customer relationships and loyalty.